HomeFeaturesAppeals

Moderation

Appeals

Give punished members a structured path back. One reaction opens a private appeal channel; ModShield records a case note so the appeal is never only a lost DM.

  • Panel auto-post
  • Private channel
  • Case note
  • !close

Why teams turn it on

Fair process

Appeals live in the server with staff roles โ€” not buried in personal DMs.

Audit trail

Each open creates a numbered case note so history is searchable next to bans and jails.

Same ops model as tickets

Category, support role, log channel, close command โ€” familiar if you already run tickets.

How it works

  1. 1. Panel

    Bot posts the appeals panel (or you set panel_message_id) with ๐Ÿ“.

  2. 2. Open

    Reaction opens a private channel; case note is written; optional log channel is notified.

  3. 3. Close

    Staff or member types !close when the review ends.

Real situations

False positive bans

Member explains; staff unban or uphold with a paper trail.

Jail cool-downs

Timed jail ends; appeal channel documents the agreement.

FAQ

Is this the same as tickets?

Same channel shape and !close; separate config and emoji so support and appeals do not mix.